RETURNS: We hope you are pleased with your online purchases and satisfied with the quality of our products. However, if for any reason you would like to return an item purchased from the store, please contact us. If the product is unopened and there is sufficient reason for the return, you may within 30 days of your receipt of the order, return the item for a full refund, minus a 25% restocking fee and shipping costs. We recommend that you use UPS, FedEx. or Insured Parcel Post for your return shipment. Please note that we can refund shipping costs only if the return is the result of our error. There are no returns allowed on books, videos, or CDs/DVDs.
SHIPPING: Orders are shipped within 2 business days of being received. In North America we typically ship via Ground Courier, and via Air Mail or Parcel Post internationally. Certain locations may have alternate shipping options. Orders to P.O. boxes may be sent by mail instead of courier and an additional US$5.00 handling fee may be charged.
ERRORS AND OMISSIONS: In the event a product is listed at an incorrect price due to an error, XL Athlete shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. XL Athlete shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, XL Athlete shall issue a credit to your credit card account in the amount of the incorrect price.
INTERNATIONAL ORDERS: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide. The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country’s Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country. We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping and restocking charges. You pay actual shipping charges based on the weight of the package and handling costs. Any duties or taxes that may apply are your responsibility. By ordering from our site you are stating that you agree to the above paragraphs.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
Problems or Questions? If you have any problems with your order, please don’t hesitate to contact us at:
Bye Dietz Sport Enterprises, LLC
322 Gandy Dancer Circle
Hudson, WI 54016
Customer Service: 612-414-7212
Email Address: [email protected]
XL Athlete – A Proud Company of the USA!